Refunds & cancellations

Scope

This policy applies to paid equity screening reviews, watchlist assessments, concentration reviews, and related desk engagements booked with System Engine Point. It does not cover third-party products, software subscriptions, or physical goods — we do not sell those.

Cooling-off and eligibility

For distance contracts with consumers in the UK, statutory cooling-off rights may apply where work has not begun. Once you ask us to start desk work within a cooling-off period, you may be charged for work already performed.

Business clients should refer to the written engagement confirmation, which prevails if it sets different commercial terms.

Before work starts

If you cancel after fee confirmation but before we begin the screening pass, we refund fees paid in full, less any non-refundable third-party data costs we have already incurred with your written approval (usually none for standard listed equities).

After work has started

• Within the first 20% of agreed desk time — partial refund of unused fees, typically 60–80% depending on materials already reviewed
• After the written note has been delivered — no refund of the engagement fee; the deliverable has been supplied
• Discussion call only outstanding — the call may be rescheduled; the fee remains earned for the note

Deposits

Where a deposit is taken to reserve diary time, it is applied to the final fee. Deposits become non-refundable once desk work begins, or if you cancel within two working days of a reserved start date without agreeing a new date within ten working days.

Rescheduling

You may reschedule a kick-off or discussion call once without charge if you give at least two working days’ notice. Later changes may incur an administrative fee of £75 to cover diary disruption.

No-shows

If you miss a scheduled discussion call without notice, we will offer one replacement slot. A second no-show forfeits the discussion portion without additional refund; the written note remains yours.

Materials and third-party costs

Purchased data extracts or specialist filings obtained at your request are non-refundable once ordered. Standard public filings do not attract separate material charges.

How to request a refund

Email [email protected] with your name, engagement reference or date, and reason. We respond within five working days. Approved refunds are returned by the original payment method within ten working days of approval.

Exceptions

We may decline a refund where cancellation follows delivery of the screening note, where materials were supplied in bad faith, or where statutory exceptions apply. Nothing in this policy limits mandatory consumer rights under UK law.